Knowledgebase : General
There are several ways of accessing the Herschel short videotutorials. A series of legacy videotutorials have been produced, with useful knowledge for current and future users of Herschel data and services. They cover: * Herschel data and the Herschel...
Helpdesk tickets are linked to your registered e-mail address. This means that the replies will always go to that address until you change it. You can change your e-mail as explained in the following page, under "Edit your user profile": https://www.cos...
To submit a question to the Herschel Helpdesk, you need first to login as a registered user with your username and password. To register with the Herschel User services please click on the "User Services [http://www.cosmos.esa.int/web/herschel/registratio...
HSpot will now run only on older computers, for example, those running Windows 7 and earlier and very old versions of Mac. In a nutshell, the JRE (Java Runtime Environment) fails to install on many more recent OS/Platform combinations. However, there is ...
If for any reason you cannot login to the Herschel Helpdesk and re-setting your password is not possible, or does not work, you can raise a ticket in the Cosmos system, which supports the Herschel Helpdesk infrastructure, without logging in. Go to https...
If you have forgotten your password, just follow the link "User services > Lost Password [https://cas.cosmos.esa.int/cas/passwd]" on the Herschel homepage [https://www.cosmos.esa.int/web/herschel/home] and follow the appropriate instructions. After enteri...
Herschel Helpdesk is not configured to accept e-mail. The address hschelp@sciops.esa.int is a no-reply address that only manages Helpdesk traffic. To send a question you must enter https://support.cosmos.esa.int/herschel/ [https://support.cosmos.esa.int/h...
  The formal end of Herschel Science Centre support to Herschel activities is 31st December 2017. From then, all support is on a best-efforts basis, although it is expected that there will be a small level of dedicated effort for user support until at l...
If you want to update your User Details registered at the Herschel Science Centre, just follow the indications provided at the Herschel Self Registration web page [http://www.cosmos.esa.int/web/herschel/registration]. There, you will be able to edit your ...
Normally the reason is that the e-mail address associated with your profile is no longer valid. You will still be able to see answers if you enter Helpdesk but, logically, the replies sent by e-mail will not arrive. You should update your profile by going...
  The Herschel Helpdesk will continue to function after Herschel’s retirement, although, logically, the available support will be more limited than it has been in Operations and post-Operations, so it may on occasion take a little longer to answer quest...