We had a major server issue in early 2022, which brought down all HIPE services. Herschel services are now supported on a best-efforts basis by a small number of Herschel veterans, who are working full-time on other missions and respond to issues with Herschel infrastructure as best as they can, albeit with very limited resources. Various volunteers investigated the issues and proposed a solution that has, after not inconsiderable efforts, been implemented by ESA’s Science and Operations IT Support Team. The implementation has been tested, and the system made more robust against future failures. We have also taken advantage to update some of the links in the HIPE documentation pages so that they too are more robust.

HIPE should now be fully functional and can be installed correctly. Nevertheless, if you find any issues, please let us know. This fix has been tested within the limits of our limited capabilities, but the best test of all is to have users working with Herschel data.