Knowledgebase:
Why do I not receive replies from Helpdesk?
Posted by Mark Kidger on 06 October 2017 09:29 AM

 

Normally the reason is that the e-mail address associated with your profile is no longer valid. You will still be able to see answers if you enter Helpdesk but, logically, the replies sent by e-mail will not arrive. You should update your profile by going to http://www.cosmos.esa.int/web/herschel/registration and change the e-mail associated with your name.

If this does not work, contact Helpdesk and we will investigate the problem.

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